On July 2, 2019, WildApricot introduced a Payment System Servicing Fee that may be added to the price of your plan.
A Payment System Servicing Fee of 20% will apply if:
The Payment System Servicing Fee will NOT apply to accounts that:
The Payment System Servicing Fee came into effect on July 2, 2019; however, your account will only be charged at its scheduled renewal on or after this date.
For example, if you prepaid for one year in March 2019, if the Payment System Servicing Fee still applies to your account when your renewal comes up in March 2020, it will be added to the price of your plan at that time.
Learn what you can do so the Payment System Servicing Fee does not apply to your account.
See the table below for a breakdown of plan prices with and without the Payment System Servicing Fee included.
Click the tabs below to see the pricing table for your billing plan.
Note: All prices in USD. Updated February 2019.
Our vision for WildApricot is to continue to be the most robust and affordable all-in-one solution for small and midsize organizations. Achieving this includes having a powerful payments solution with features that will help you generate more revenue and better manage your finances, such as:
In order to develop and release these features, we need to focus our resources on a single online payment system — namely WildApricot Payments. Supporting third-party payment systems like PayPal and Authorize.Net takes time and resources away from our development and support teams. For this reason, we are charging a Payment System Servicing Fee to customers who choose to use a third-party payment system instead of WildApricot Payments so we can continue to support these other payment systems.
If the Payment System Servicing Fee applies to your account, you can change your payment system to WildApricot Payments and once your account is approved and connected the fee will no longer apply. Click here to learn more about the benefits of using WildApricot Payments and how to apply.
If you have recurring membership fees set up with your current payment system, you’ll need to cancel them before switching to WildApricot Payments. After switching, you can set up the recurring payments again. For instructions on doing this, see this page on our Help site.
WildApricot Payments is WildApricot's own payment processing system, powered by AffiniPay, a payment gateway that specializes in payment solutions for associations. AffiniPay is a US-based company, and has over a decade of experience in the payment industry.
WildApricot Payments has successfully processed thousands of transactions. AffiniPay has an A+ rating from the Better Business Bureau, and is trusted by both large and small organizations.
With WildApricot Payments, you get:
AffiniPay has developed an easy to use PCI (Payment Card Industry) compliance program for our clients. The program is available online at no additional charge. You can find more information on AffiniPay and PCI compliance by clicking here.
AffiniPay is responsible for the security of the cardholder data that the virtual terminal possesses and transmits. AffiniPay’s online portal is certified as a Level 1 Service Provider, this being the highest security level available. There are also several levels of security built into the system for our merchants, which you can read details of here.
We are required by recently updated legislation to ask for driver’s license, social security number, and date of birth for anyone wishing to set up a merchant account. This legislation is called ‘Know your customer’ (KYC), and is meant to combat money laundering and organized crime. Click here to learn more about KYC.
We ask for personal information to confirm the identity of the person establishing the account (need to make sure we know who they are and how they are connected to the organization) but this does not require a credit check and does not hold this person responsible for the account.
When you get set up with a WildApricot Payments account, this will also set up a merchant account. This is a business account established on a Visa/MasterCard/Discover processing network, which gives your business the ability to accept credit or debit cards from clients.
We surveyed the market and compared WildApricot's price and features to a number of alternatives to get a true sense of the value of our platform. The chart below shows that WildApricot is in the upper-right quadrant, indicating that it offers the most functionality for the lowest price.
WildApricot does not charge setup fees unlike other software providers that charge upfront fees just to get started.
The chart below compares prices for the first year of use (assuming 500 contacts, unlimited admins and paid annually).
You can apply for a WildApricot Payments account within the Payment settings screen in your WildApricot account. You can find a step-by-step account of how to apply for an account on our Help Site, by clicking here.
WildApricot Payments is currently only available to organizations that are based in the US and Canada.
We will automatically issue you a new renewal invoice where the Payment System Servicing Fee is not applied.
Yes. You can accept mobile payments using the WildApricot for Admins mobile app for iOS or the AffiniPay app. You can also take card payments using the AffiniPay mobile swiper.
No, they can continue to pay by simply entering their card details.
When visitors to your site click the Pay online button while applying for membership, registering for an event, or making a donation, they will be directed to a secure WildApricot payment form to make the payment.
From here, they can pay using any of the credit cards that you have enabled as part of your payment settings.
WildApricot Payments can export information in a format that can be read by QuickBooks Online. This handy checklist walks you through the steps for doing this.
With your WildApricot account, you can export information in a format that can be read by QuickBooks - click here for our help page on how to do this. This means that with WildApricot and WildApricot Payments, you can now export to both QuickBooks and QuickBooks Online.
There are no monthly fees or set up charges with WildApricot Payments, only 2.9% + $.30 per transaction (3.5% + $.30 per transaction when using American Express), which is in line with the industry standard. If you’re a US organization with a USD account, your transaction fee will be processed in USD; if you’re a Canadian organization with a CAD account, your transaction fee will be processed in CAD.
In addition to these fees, AffiniPay is required to pass on any additional transaction fees charged by credit card companies – VISA, MasterCard, Discover, and American Express. These fees differ by credit card - for more information, visit our Help page. If you are accepting payments from countries outside of the country your organization is based in, there will be a charge of 1.45%, which is less than the rate charged by some other payment processors.
The transaction fees will be deducted from your organization’s bank account on the second day of the following month, e.g. January’s fees are deducted on February 2.
The description of the service fee being deducted from your account will say ‘Merch Svc Fees’ along with the last fourteen digits of your merchant account number, e.g. Merch Svc Fees 12345678912345.
A payment will appear on your WildApricot Payments account as soon as it clears the Visa/MasterCard/Discover/American Express network. This typically takes 1-2 days.
Then, all payments that have been cleared are deposited at the end of each day. There is currently no option to change this to a monthly deposit. The description on the deposit will say 'Merch Svc Bkcrd' along with the last fourteen digits of your merchant account number, e.g. Merch Svc Bkcrd 12345678912345.
We are working on a simple one-click refund feature for WildApricot Payments. At the moment, you have the option to either void or refund a payment through the AffiniPay dashboard, and then manually record this in WildApricot.
You can only void a payment on the same day it’s processed (until 12:00 AM EST). If you void a payment, the fee of 2.9% + $0.30 will not be applied for the original transaction, and you will only be charged a $0.30 card validation network fee for the refund.
After this time, you can refund customers. The 2.9% + $0.30 transaction fee from the original payment cannot be refunded, and there will be a $0.30 card validation network fee for the refund.
If the Payment System Servicing Fee applies to your account, it will be added on each renewal. However, this doesn’t mean that you’re locking in to paying the fee in the future. If you need more time to switch from a third party payment system to WildApricot Payments, you could pay the fee for a short time while you arrange the switch.
If you pay monthly, the Payment System Servicing Fee will not be applied at your next renewal once you’ve switched to WildApricot Payments.
If you prepay for 1 or 2 years and switch to WildApricot Payments during your billing period, you will be issued a prorated refund of the Payment System Servicing Fee for the period remaining until your next renewal.
For example, if you pre-pay for 1 year in August 2019, and then switch to WildApricot Payments in November 2019, we will issue you a refund of the Payment System Servicing Fee for the remaining 9 months until your next renewal.
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